Privacy Policy

Information We Collect

Personal Information

We may collect personal details like your name, email address, phone number, company name, and payment information to process transactions, provide customer support, and offer personalized experiences.

Customer Data

You upload contacts, deals, notes, emails, and business information to use our CRM. This is your data—we simply store and process it to provide the service.

Device and Usage Data

We automatically gather data on how you interact with our services, including your IP address, device type, operating system, browser type, and site navigation.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, remember preferences, and analyze site traffic. You can manage cookie settings through your browser.

How We Use Your Information

Service Delivery

Data enables us to complete transactions, authenticate users, sync integrations, provide AI insights, and deliver our CRM features as expected.

Communication

We may use your contact information to inform you about account updates, service changes, security alerts, and promotional offers. You can opt out of marketing messages at any time.

Site and Service Improvement

Information on user behavior and preferences helps us improve functionality, troubleshoot issues, and personalize content.

Legal Compliance

We may process data to comply with legal obligations, enforce agreements, or prevent fraud.

Sharing Your Data

With Service Providers

Third-party vendors assist us with payment processing, hosting, analytics, and customer support. They only have access to information necessary for their tasks and are contractually obligated to keep it confidential.

With Your Consent

We may share data with third-party integrations you authorize (Gmail, Slack, Zapier, etc.) or with trusted partners for co-marketing efforts with your consent.

Within Your Organization

If you're on a Team plan, your data may be visible to other team members based on your organization's permission settings.

For Legal Reasons

We may share information if required by law, legal proceedings, or to protect the rights and safety of Luman and our users.

We Do Not Sell Your Data

Luman does not sell or rent your personal information to third parties.

Your Data Rights

Access and Rectification

You can review and correct your personal data by logging into your account or contacting us directly at privacy@luman.com.

Deletion

In certain circumstances, you may request data deletion, subject to applicable legal retention requirements. Data is deleted within 30 days of account cancellation.

Data Portability

You may request a copy of your data in CSV or Excel format for transfer to another service. Export anytime from account settings.

Objection and Restriction

You may object to or restrict certain data processing activities where we rely on legitimate interests.

Opt-out of Marketing Communications

To opt out, click "unsubscribe" in promotional emails or update your account preferences.

Data Security

We employ appropriate security measures to protect your data from unauthorized access, alteration, or disclosure, including SSL/TLS encryption, AES-256 encryption at rest, regular security audits, and access controls. However, no security system is fully impenetrable, so we recommend being cautious when sharing information online.

Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, or resolve disputes.

• Active accounts: Data retained indefinitely

• Cancelled accounts: 30 days for recovery, then permanently deleted

• Backups: May persist for up to 90 days

Children's Privacy

Our services are intended for users over the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with information, please contact us at privacy@luman.com to remove it.

International Data Transfers

If your data is transferred outside of your home country, we take appropriate safeguards, such as Standard Contractual Clauses, to ensure it's protected in line with local regulations including GDPR for European users.

Your Regional Privacy Rights

European Users (GDPR)

Right to access, rectification, erasure, restriction of processing, data portability, objection, and to withdraw consent.

California Users (CCPA/CPRA)

Right to know what personal information we collect, access your data, request deletion, opt-out of sale/sharing (we don't sell data), and non-discrimination for exercising privacy rights.

Cookies We Use

Essential Cookies

Required for the service to function properly, including authentication and security.

Analytics Cookies

Help us understand how users interact with Luman through tools like Google Analytics.

Preference Cookies

Remember your settings and customization choices.

Marketing Cookies

Used to deliver relevant advertisements and measure campaign effectiveness.

You can manage cookies through your browser settings.

Policy Changes

We may update this Privacy Policy to reflect changes in our practices or legal obligations. Revisions will be posted with an updated effective date. We will notify you of material changes via email or in-app notice.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@luman.com
Support: support@luman.com